Delivery Information

We ship all of our parcels using Royal Mail 1st & 2nd Class Signed For (unless otherwise specified) in the UK. All parcels in the UK should be delivered within 2 (1st) to 4 (2nd) working days (unless cut off is missed), although allow up to 5 working days due to potential unforeseen circumstances. We offer delivery options at a discounted rate on orders over £30.

You will receive an email when dispatched letting you know your order is on it's way, if you haven't received this email yet rest assured that we will dispatch it within the time frames outlined, dependent upon unforeseen circumstances.

We ask that you wait at least 5 working days before contacting us regarding your order status should you not receive a dispatch email or other correspondence from us in the time frames outlined above, though please feel free to get in touch should you have any queries.

If you have any questions or would like a separate delivery option not listed here, please drop us an email.

 

Delivery Options

Price

Royal Mail Signed For® 1st Class - Small Parcel

£4.48 / £2.99 (£30+) / Free (£55+)

Royal Mail Signed For® 2nd Class - Small Parcel

£3.90 / £1.49 (£30+) / Free (£45+)

 

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has been fulfilled containing your tracking number(s). The tracking number will be active within 24 hours.

 

Damages

Monument Vapour Limited is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim

 

International Shipping Policy

We currently do not ship outside the United Kingdom.

 

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

 

Please email info@monumentvapour.co.uk for any questions you may have.